Frequently Asked Questions

Simply browse our shop, add items to your cart, and proceed to checkout. You will be asked to provide your delivery details and payment information. Payment is processed securely through PayFast.

We accept all major payment methods via PayFast, including:

• Visa and Mastercard credit cards
• Visa and Mastercard debit cards
• Instant EFT (most SA banks)
• Masterpass
• Mobicred
• SCode

Yes. All payments are processed through PayFast, a PCI DSS Level 1 compliant payment gateway. Your card details are encrypted and transmitted directly to PayFast — we never see or store your payment information. Our website also uses SSL encryption to protect all data in transit.

If your order has not yet been dispatched, you may request a cancellation by contacting us at info@jagbuddies.co.za. Once an order has been dispatched, it cannot be cancelled, but you may return it under our Returns Policy.

Yes. A tax invoice will be sent to your email address once your order has been confirmed. All prices on our website include VAT at 15%.

We deliver nationwide across South Africa using reputable courier services. For full delivery information, please see our Delivery Information page.

Standard delivery typically takes 3-5 business days to major centres and 5-7 business days to outlying areas. Express delivery options may be available at checkout. Please note these are estimates and not guaranteed timeframes.

Delivery costs are calculated at checkout based on the size, weight and destination of your order. We may offer free delivery on orders above a certain value — check the website for current promotions.

Yes, we offer in-store collection as an option at checkout. You will receive a notification when your order is ready for collection. Please bring your order confirmation and a form of ID when collecting.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. You can also contact us if you need help tracking your delivery.

Answer the competition question, pick how many tickets you want and pay with PayFast. Each paid ticket is one entry, and your ticket numbers are e-mailed to you once the payment goes through. The draw is on the date shown on the competition page, or sooner if every ticket sells. If we move the draw date, ticket holders are e-mailed the new date.

Residents of South Africa aged 18 or older. If the prize is a firearm, you must be 21 or older, and the firearm is handed over only once a firearm licence for it has been granted in your name.

Not if you change your mind. If a competition is cancelled, or a paid ticket can’t be entered in the draw, that ticket is refunded in full, the way you paid. See the competition rules.

The winner is drawn at random from the paid tickets on our draw wheel, and every draw is recorded. Reserve tickets are drawn after the winner: if the winner can’t be reached or can’t take the prize (for example because a firearm licence is refused), the prize goes to the next reserve.

The result is published on the competition page, as the winner’s first name and the first letter of their surname with the winning ticket number, and every entrant is e-mailed the result. We contact the winner using the e-mail address and phone number given when buying the tickets, so make sure they are correct. You can look up your tickets any time under Find my tickets.

We offer a 7-day cooling-off period for online purchases in accordance with the Consumer Protection Act. Goods must be unused, in original packaging and in resaleable condition. See our full Returns & Refunds Policy for details.

Email us at info@jagbuddies.co.za with your order number, the item(s) you wish to return, and the reason. We will provide you with a Return Authorisation Number and instructions within 2 business days.

Once we receive and inspect the returned goods, approved refunds are processed within 14 business days. Please allow an additional 5-10 business days for the refund to reflect in your bank account.

You can reach us via:

• Email: info@jagbuddies.co.za
• Phone:
• Contact form: Contact Page

Our team is available Monday to Friday, 08:00 - 17:00, and Saturday, 08:00 - 13:00.

Yes. We take data protection seriously and comply with the Protection of Personal Information Act (POPIA). Your personal information is stored securely and is never sold to third parties. Read our full Privacy Policy for details.